The Account Manager is the person in charge of managing a company’s relationships with its customers. They are in charge of building long-term relationships with a group of customers and identify new business opportunities among existing customers. The goal is to keep clients or accounts as long as possible. Account managers may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.
Be the primary point of contact and build long-term relationships with customers. His Tasks may involve project management, strategic planning, sales support, product design, service application, logistics, and marketing. Forecasts and tracks client account metrics. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Develops and maintains long-term relationships with accounts
Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner. Making the client aware of other services and actions that may lead to greater success. Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary. Keeping up on trends, changes, and competitor actions that might affect their client
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Forecast and track key account metrics. Participate in and improve upon in-house brand promotions. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.