Customer Service Training
Apply for Customer Service Representative Internship in DelhiCustomer Service Representative Internship in Delhi at CryptoMize - Check Out Customer Service Training For Freshers with Job Description, Role, Skills. customer service executive responsibilities includes provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Customer service responsibilities concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. From that perspective, customer service should be included as part of an overall approach to systematic improvement.
CryptoMize is a Conglomerate Digital Agency with presence in 3 Continents evolving for a decade, having served elite clients such as Governments, Politicians, MNCs, Celebrities and HNIs in 30+ Countries. Over the years, we have garnered and trained a team of industry experts that are capable of providing the best quality results.
Location:
Delhi
Opening Status:
Available
Internship Period:
6 Months
Job Type:
Internship
Start Date:
Immediate
Stipend:
Available
Certification Provided:
Yes
Notice: The application for this opening can be submitted via the application form linked below, ONLY. Direct phone calls and emails will not be entertained.
Apply NowOur Principles
These are some of the principles that we strongly believe in, preach and actually follow as well.
Commitments
We clearly commit what we can do, by when can we do it and how we would do it, And then we do it.
Confidentiality
We are extremely paranoid about protecting the confidentiality of what we do, for whom and how we do it.
Comfortability
We ensure comfortability of you and your team with ours, which can only come from complete transparency.
Capability
We keep improving our already awesome capabilities by investing all resources at our disposal.
Customer Care Training
Customer Relationship Management Training
Customer Service Executive Job Description
• Prepare product or service reports by collecting and analysing customer
information
• Generate sales leads
• Managing large volume of customer calls
• Stay friendly and helpful
• Resolve questions and service issues for customers via phone, email and
text
• Accurately document customer interactions
• Determine opportunities for new sales
• Resolve all inbound and outbound support requests per established
guidelines.
• Identify and act as a company ambassador at all times
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses
and phone numbers.
Customer Care Skills
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Proven customer support experience or experience as a Client Service
Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of
characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of
characters
• Familiar with CRM systems and practices
• Resolve customer complaints via phone, email, mail or social media
• Be professional
CryptoMize is dedicated to ensure a prominent progress to how the world perceives you. We help you to establish your perception to the extent of perfection with our devised strategic plan and techniques.
CryptoMize introduces you to Promotional Parlance which not only promotes your cause but provides a personalized-edge. Our solutions are tailored in a strategic way that attracts the audience in a way that they are most receptive to.
CryptoMize formulates a proactive strategy to amplify your Media Outreach without compromising your reputation. CryptoMize assists you in communicating with your intended audience to achieve a global outreach.
Political Catalysis
We bring efficiency to governance operations through intelligence and strategic thinking. By integrating digital approaches, CryptoMize seeks to improve Campaign Strategies and governance in general.
Policing Phronesis
CryptoMize, with the help of its special mix of Forensics and Consultancy, aims to handle all sorts of cyber crimes affecting your organisation and provide you with the best guidance for such situations.
Privacy Enforcement
CryptoMize is driven by the belief that none of your valuable data should go unprotected. Our experts put concerted effort to preserve your privacy in order to minimize the impact of cybercrime.
What Makes Us Different?
CryptoMize offers a full spectrum of elite services derived with preemptive analysis and strategic planning to our clients. We work efficiently with our proficient and proactive team by utilising extraordinary tools.
Collaboration with Dignitaries
We collaborate with highly influential and prominent personalities around the world. Being transcendental and visionary has its own benefits, our supremacy of being omnipresent empowers us to command, control and maneuver information from the internet.
01Powerful Team
CryptoMize is the combination of a powerful team that works on a supportive, transparent and encouraging platform. With spontaneity and dedication to the advancement of technology, we aspire to be better at what we do for people who trust us with their information and projects.
02Triple-Proof Approach
We execute a triple-proof approach from conducting thorough research, developing strong strategies, to guaranteeing information security. This proves beneficial for our clients to reach their desired goal.
03
Our Core Values
Trust
We seek to connect and build relationships with our clients.That is our core principle of our work ethic which we fully-abide to. We works on 3 principles: Respect, Honesty and Transparency.
Reliability
Commitment is an act, not a word. We believe in delivering and living up to your expectations. We have grown into a global agency only through our commitment to deliver and our reliability factor.
Safety
We are extremely paranoid about protecting our client’s safety of what we do, for whom and how we do it. We maintain absolute non disclosure and confidentiality to ensure that nothing sensitive goes out.
Passion
Our passion generates enthusiasm for what we do and how we do it. We inspire, find creative ways and nurture ideas with passion. We strategize based on audience attention.
Innovation
We believe in innovation, change and risk taking. With technology, we reinvent ourselves. Innovation is the reason how we are able to eliminate obstacles for cultivating growth.
Excellence
We ensure to maintain your eminence by reinventing ourselves with our core values that inspire excellence. We strive for quality in everything we do.
Successfully establishing ourselves globally in 3+ continents.
Giving us an edge over everyone else who is trying to solve similar problems.
Serving great value to our clients since the past decade.
Our Vision
In the days of yore, gathering intelligence was a matter of sending out spies. Today the world has changed, and intelligence is as much about technology as it is about people. We are redefining what it means to truly protect you and your business. From network security, to cloud recovery, to data recovery, CryptoMize focuses on your technology’s vulnerabilities so you can avoid pitfalls and stay ahead.
Why Us?
Why are we so amazing?
YUMMY
Our awesome chef prepares freshly Maison-made breakfasts, lunches, diners, beverages, coffees everyday to provide the fuel you need to innovate and Execute Best Ideas.
EVENTS AND HACKATHONS
Want to organize, talk or attend an event? We give you two days per month to attend or organize team-buildings, conferences, trainings, meetups or hackathons.
COMPANY OUTINGS
Work hard, play hard! We have an in-house bar with a large choice of wines, beers and arcade games. Plus, we organize memorable & engaging team events at least twice a month.
Fun Days
Besides a day off, we present you with a day that is full of fun. You get to choose from a vast array of fun activities from outdoor activities to pool parties.
FLEXIBLE EVERYTHING
We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster.
NO DIPLOMAS REQUIRED
At CryptoMize, we don’t care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.