– Prepare product or service reports by collecting and analysing customer information
– Generate sales leads
– Managing large volume of customer calls
– Stay friendly and helpful
– Resolve questions and service issues for customers via phone, email and text
– Accurately document customer interactions
– Determine opportunities for new sales
– Resolve all inbound and outbound support requests per established guidelines.
– Identify and act as a company ambassador at all times
– Resolve customer complaints via phone, email, mail, or social media.
– Use telephones to reach out to customers and verify account information.
– Greet customers warmly and ascertain problem or reason for calling.
– Cancel or upgrade accounts.
– Assist with placement of orders, refunds, or exchanges.
– Advise on company information.
– Take payment information and other pertinent information such as addresses and phone numbers.