Customer Service Executive Internship

Customer Service Training

Customer Service Representative Internship in Delhi at CryptoMize - Check Out Customer Service Training For Freshers with Job Description, Role, Skills. customer service executive responsibilities includes provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Customer service responsibilities concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. From that perspective, customer service should be included as part of an overall approach to systematic improvement.

Customer Care Training

Customer Relationship Management Training

Customer Service Executive Job Description


•   Prepare product or service reports by collecting and analysing customer information
•   Generate sales leads
•   Managing large volume of customer calls
•   Stay friendly and helpful
•   Resolve questions and service issues for customers via phone, email and text
•   Accurately document customer interactions
•   Determine opportunities for new sales
•   Resolve all inbound and outbound support requests per established guidelines.
•   Identify and act as a company ambassador at all times
•   Resolve customer complaints via phone, email, mail, or social media.
•   Use telephones to reach out to customers and verify account information.
•   Greet customers warmly and ascertain problem or reason for calling.
•   Cancel or upgrade accounts.
•   Assist with placement of orders, refunds, or exchanges.
•   Advise on company information.
•   Take payment information and other pertinent information such as addresses and phone numbers.

Customer Care Skills


•   Ability to stay calm when customers are stressed or upset.
•   Comfortable using computers.
•   Experience working with customer support.
•   Proven customer support experience or experience as a Client Service Representative
•   Track record of over-achieving quota
•   Strong phone contact handling skills and active listening
•   Familiarity with CRM systems and practices
•   Customer orientation and ability to adapt/respond to different types of characters
•   Excellent communication and presentation skills
•   Ability to multi-task, prioritize, and manage time effectively
•   Customer orientation and ability to adapt/respond to different types of characters
•   Familiar with CRM systems and practices
•   Resolve customer complaints via phone, email, mail or social media
•   Be professional

Why Us?

Why are we so amazing?

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YUMMY

Our awesome chef prepares freshly Maison-made breakfasts, lunches, diners, beverages, coffees everyday to provide the fuel you need to innovate and Execute Best Ideas.

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EVENTS AND HACKATHONS

Want to organize, talk or attend an event? We give you two days per month to attend or organize team-buildings, conferences, trainings, meetups or hackathons.

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COMPANY OUTINGS

Work hard, play hard! We have an in-house bar with a large choice of wines, beers and arcade games. Plus, we organize memorable & engaging team events at least twice a month.

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ELITEBOOK OR ALIENWARE

Choose your laptop, Elitebook or Alienware on your first day to get your job done. Fun fact: We didn’t find any laptop or Hardware able to compute as fast as our team members.

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FLEXIBLE EVERYTHING

We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster.

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NO DIPLOMAS REQUIRED

At CryptoMize, we don’t care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.

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