Training Counsellor Provide counselling face to face, over the telephone, or online. Conduct skills gap analyses. Map out long-term training plans for internal teams. Building a relationship of trust and respect with clients. Listening to clients’ concerns, empathising with them, and helping them to see things more clearly or in a different way. refer clients to other sources of help, as appropriate
Training Counsellor Prepare educational material (e.g. design manuals and order books). Select educational methods, like on-the-job coaching, conferences, workshops and e-learning courses. Schedule regular soft-skills development and management trainings. Assess the impact of training on employee performance. Liaise with external partners and outsource training, as needed. Gather feedback from trainees and trainers after each session.
Training Counsellor prepare cost reports for each learning program. Update curriculum database and training records. Keep confidential records. Attend supervision and training courses. work to agreed targets in relation to client contact.
Training Counsellor generate telephonic and others leads into walk-in. Enquiry handling- Telephonic, walk and converting them into enrolment. Collecting reference from inquiries generation inquires converting into lead till admission. Calling, marketing database calling, cold calling, Seminar calls, mass mailing, promotional activity. Conducting & co-coordinating for internal seminar, marketing activity, branch level events.